Terms of Service
________ Last Revision:
21-03-2014
Our Responsibilities
HostSEO™ Networks agrees to furnish services, which
are paid for, to the Customer, subject to complete compliance
to the AUP and TOS. HostSEO™ Networks reserves the right
to refuse any potential customer, at the sole discretion
of HostSEO™ Networks. The failure by a customer to meet
or follow any of the policies/terms is grounds for account
deactivation. HostSEO™ Networks will be the sole arbiter
as to what constitutes a violation of the AUP. HostSEO
reserves the right to remove any account without prior
notice.
Changes
The TOS and AUP are both subject to change at any time
at the sole discretion of HostSEO™ Networks, a change
in policy shall not be grounds for early contract termination
or non-payment. Customer recognizes that the nature
of the service supplied and the initial rates and charges
have been communicated to Customer. The Customer is
aware that from time to time rates may change based
on availability of hardware and overall market fluctuations,
if a change is going to in any way alter the recurring
monthly bill of a customer, it will be communicated
prior to actual billing.Refunds
Only all hosting services rendered by HostSEO™ Networks
are eligible for a limited refund. Refund covers the
Hosting service plan itself, and does not include any
other services such as ssl certificate, domain registration
etc. Refunds are only offered within 25-days of account
registration, and only applies to the first service
of a new client. Additional orders are not eligible
for a refund. For example, if you've had an account
with us before, canceled and signed up again, or if
you have opened a second account with us, you will not
be eligible for a refund. Violations of this Agreement
will waive your rights under the refund policy. Services
that are suspended or terminated due to non-compliance
of the AUP and TOS are not eligible for refunds. Refunds
will be applicable for valid reason only which can't
be solved by us. If you do misbehave with the Support
Team (over Chat/Ticket/Phone/Email) that will also waive
the refund policy.
Suspension
If any violation of these rules will occur HostSEO reserves
a right to suspend a violating account. You, as an administrator,
will have a permission to reactivate your client account.
After the account will be reactivated, you or your client
will have 12 hours to resolve the incident. If incident
will not be resolved in 12 hours after you will reactivate
account or any violation will occur in future by the
same account, HostSEO reserves a right to terminate
violating account and disable client profile (we will
not disable your administrator profile, only your end
client profile). Root user will always safe from any
violated action caused by their end user.
Billing Methodology and Information
HostSEO™ Networks invoices for all services 10 days
prior to the due date. You are responsible for arranging
payment by the due date. If you want to cancel your service you need to inform us before 10 days of overdue date. Accounts that become past due
will be subject to a 10% (ten percent) late fee after
5 days of being overdue. This late fee is non-negotiable
and will be automatically added to any overdue invoices.
After an invoice becomes 20 days past due, all services
affiliated with the invoice are subject to immediate
termination. Excessive tardiness will not be tolerated
and could result in services being terminated or additional
late fees being assessed.
Fraud
In the event fraud is discovered, the fraudulent customer
is subject to immediate suspension/termination at the
sole discretion of HostSEO™ Networks. All information
available to HostSEO™ Networks about the fraudulent
account will be submitted to both local authorities,
as well any financial institutions involved. All fraud
orders are investigated, and all fraudulent customers
will be prosecuted to the fullest extent of the law,
whether it is within the United States, or abroad.
Disputes and Chargebacks
The Customer acknowledges that any attempt to dispute
or initiate a chargeback with Paypal, Payza, Skrill
or their Credit Card issuer will result in a suspension
of all services and a fine of $100 will be assessed
to the customer's account. A chargeback imposed
under false pretenses is considered Fraudulent and will
be treated as such.
Financial Liability
The Customer acknowledges that the service provided
is of such a nature that service can be interrupted
for many reasons other than the negligence of HostSEO™
Networks, and that damages resulting from any interruption
of service are difficult to ascertain. Therefore, the
Customer agrees that the company shall not be liable
for any damages arising from such causes beyond the
direct and exclusive control of HostSEO™ Networks. The
Customer further acknowledges that HostSEO™ Networks's
liability for its own negligence may not in any event
exceed an amount equivalent to charges payable by subscriber
for services during the period damages occurred. Any
attempt to violate TOS/AUP agreement is strictly prohibited
and may result in immediate termination of services
rendered by HostSEO without refund. HostSEO is the sole
arbiter as to what constitutes a violation of the above
provisions. A fine of one-hundred-fifty (150) USD may
be implemented for intentional server abuse, tos/aup
violation.
Support
HostSEO™ Networks provides hardware support related
to customers server functioning. HostSEO™ Networks does
not offer software support if the service is not Fully
Managed. HostSEO™ Networks only guarantees the default
installation of any software under fully managed hosting,
and in no way assumes liability for the configuration
of any software. HostSEO™ Networks is not responsible
for any data loss associated with mis-configuration
of scripts. HostSEO™ Networks may provide enhanced site
development support (including script configuration
and integration), for an additional fee. Please ask
sales or billing for enhanced site build-up support
pricing. Hosting customers may request for new php extensions
or, features on support ticket. HostSEO™ Networks does
not provide any type of Support to the Customers of
our Customers (Third Party Customers). We will only
provide support directly to Customers of HostSEO™ Networks.
Data and Backups
We perform weekly backups on all of our servers to ensure
critical files are never lost. Our servers having Hardware
Raid10 array enabled Harddrives, so primary drives data
also mirroring on secondary drives. Our server does
not create daily backups for users sites, you must manually
create a backup that you may download on your own, we
do not restore a file any user has accidentally deleted
or modified. The back-up restoration is for emergency
procedures only. You are advised to backup all of your
own files to your local drive. We are not responsible
for lost data, time, income or any other resource due
to faulty backups or non-existent back-ups.
Transfer / Migration
Our transfers team will make every effort to help you
move your site to us. However, transfers are provided
as a courtesy service, and we can not make guarantees
regarding the availability, possibility, or time required
to complete an account transfer. Each hosting company
is configured differently, and some hosting platforms
save data in an incompatible or proprietary format,
which may make it extremely difficult if not impossible
to migrate some or all account data. We will try our
best, but in some cases we may be unable to assist you
in a transfer of data from an old host. Free transfer
facilities are available for 30 days from your sign
up date. Transfers outside of the 30 day free period
will incur a charge; please contact a member of the
transfers department with specific details to receive
a price quote. HostSEO reserves the right to migrate
your account from one data center to another in order
to comply with applicable data center policies, local
law or for technical or other reasons without notice.
DMCA Complaints
HostSEO™ Networks handles any and all DMCA complaints
very seriously, and will investigate them. HostSEO™
Networks reserves the right to pursue civil remedies
for any costs associated with the investigation of a
substantiated policy violation. Use of our services
to infringe upon any copyright or trademark is prohibited.
This includes but is not limited to unauthorized copying
of music, books, photographs, or any other copyrighted
work. The offer of sale of any counterfeit merchandise
of a tr 
